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8 tips to improve your online sales

Online shopping sale days have become more common with a number of major events throughout the year.

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8 Tips to improve your online sales

 

Events like Click Frenzy, Black Friday and Cyber Monday are becoming more popular among businesses for boosting sales.
 
Here are some tips to help your small business make the most of online sale events throughout the year.
 

1. Optimise your online store

 
Online shoppers have come to expect easy and smooth transactions when buying online. Make your online store the best it can be by optimising your site to convert visitors into customers and make sure it has the bandwidth to handle any increase in traffic on sale days.
 
Some eCommerce platforms, such as Shopify, allow you to email visitors who abandon their shopping carts on your website. This can give you one last chance to remind customers that their items are still waiting and even offer a coupon.
 
2. Embrace click and collect
 
Adding a click-and-collect option to your online store gives customers the convenience of online shopping without the shipping time and cost.
 
Power Retail surveyed 1,000 online shoppers and found that 63% of people had used click & collect. Customers are continuing to choose click and collect because it is faster and cheaper than shipping.
 
For more on click and collect, read Power Retail’s article.
 
The key to click and collect is to have accurate stock levels that update in real-time and processes that allow you or your employees to reserve items as soon as an order comes in.
 
3. Adapt to the sale day and target market
 
Sale days can be a great opportunity to move old or out of season stock. Think about the type of consumers you might get for each sale day and what they might be shopping for.
 
Finder does a great breakdown on the types of people that typically shop on each of the big sale days. Take a look at the Black Friday statistics from 2024.
 
If you had an online store last year, check your analytics for trends on what your customers looked for and bought.
 
If you’re interested in measuring analytics, doing keyword research or improving your search engine optimisation, find out more on Website analytics.
 
Consider adding a ‘gift ideas’ section to your website and creating social media posts or blog articles to encourage customers to browse for items.
 
Bundle pricing, gift packs, vouchers or offering gift wrapping can also make shopping easier. Keep in mind how long it will take to package and deliver products during busy periods like EOFY sales, Boxing Day or Christmas.
 
4. Focus on what your business can offer customers
 
As a small business, consider promotions that are less likely to damage your profit margin, such as:
 
  • an extended returns policy
  • free or discounted shipping over a certain amount
  • quantity discounts
  • gift wrapping and cards
  • gift with purchase.
  • Offering pick-up or fast local delivery will draw shoppers who have a deadline and can’t afford shipping delays. Don’t worry, we’ve all been there last minute trying to find gifts.
 
If offering a gift with a purchase online, make sure it’s something that will be cheap enough to post and factor the cost into your margins.
 

5. Use your small scale to your advantage

 
Capitalise on what customers can get from your business that they can’t from big stores or brands. Use the fact that you are local, have relationships with many of your customers and can offer an in-person and personalised shopping experience to your advantage.
 
Some of your customers may be intimidated by crowds and might not like busy in-store sale days. Your small sized store and fast delivery of products can appeal to these people.
 
A carefully wrapped package and personalised note in online orders can also go a long way to create a connection with customers you may never see face-to-face.
 
Read more about the power of packaging with our article, Why unboxing should be part of every online retailer’s marketing strategy.
 

6. Promote on social media and in newsletters

 
If you’re thinking about running a sale, there’s no better way to promote it than through a social media campaign. This can be done with paid advertising to attract new customers or with organic posting to let your existing customers know you have a sale.
 
For tips on starting a business social media account or ways to improve your existing one, find out how to Use social media for business.
 
Promote your sales in advance on social media and get your followers to spread the word with these tips:
 
  • Experiment with one of the big sale days and start with a small-budget social media campaign.
  • Offer exclusives to social media followers and newsletter subscribers.
  • Hold competitions for followers who tag friends in your posts or repost your promotion posts to spread the word.
  • Widen your net with #blackfridaysales #blackfriday2025 and other related hashtags in your posts.
  • Use banner and profile images on your social media channels and google business profile listing to promote your sales day campaigns.
 

7. Make it an exciting event

 
Your small business may not have the capacity to do what the big stores do, but there are ways to keep your customers engaged.
 
Here are some small ways to take advantage:
 
  • Organise different promotions for different days (or times) of a sales period ask customers to post on social media and tag you in exchange for a chance to win.
  • Reward your social media followers or newsletter subscribers with VIP discounts or early bird deals.
  • Set a limit on a particular deal at the beginning of a day to get customers to act quickly.
 

8. Reach a wider audience with an online marketplace

 
There are pros and cons to small businesses selling products through online marketplaces like Amazon, eBay, Catch, Ozsale or even Facebook Marketplace. These platforms provide a large audience for you to tap into.
 
For big sale days, marketplaces are often the most efficient ways for customers to do their shopping. Getting your products out in the market can also be faster this way if you’re starting from scratch.
 
One thing to remember, you give up a portion of your profits to the marketplace provider and lose some of your brand identity to the bigger umbrella brand.
 
Instead of interacting with you, customers interact with the marketplace, so you lose some control over the customer experience that many small businesses find essential to building connection and brand loyalty.
 
Ultimately, the decision to use a marketplace will depend on your business plan and the goals you’ve set for your business.
 
When selling on an online marketplace make sure you:
 
  • Add as much detail as possible to your listing, including important keywords, tags and filters.
  • Consider using the marketplace’s advertising options to bump your products to the top.
  • Add different shipping options and make your pick-and-pack as efficient as possible.
 

Take your online sales to the next level

 
Improving your online presence starts with digital marketing. Some businesses build a website, others use a social media page or an online store. At some point you’ll need to start promoting yourself. Here are some resources to get you started or to help you improve your existing strategies.
 
 
 
 
 
 
 
 
Business Victoria
13 Mar 2024
business.vic.gov.au

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Every transaction has GST implications. We have experience with these issues and are able to offer expert advice on the implications of GST for your business. The GST related services we offer include:

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Clients of Wybenga & Partners Pty Limited can engage our partner firm, Washington Brown, for a competitive price on their depreciation services: Tax Depreciation Quote Request – Wybenga & Partners Pty Limited Clients

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Our Strategic Planning Service is designed to assist our clients to develop financially towards the achievement of their lifetime objectives. Our experience and proven results provide our clients with the security that their financial goals will be met.

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Self-managed superannuation is a flexible means of saving for retirement. It allows you to take control of your superannuation, adopt a customized investment strategy and control fund administration costs.

Superannution law is a delicate area and personalised planning is required for each individual. We have extensive experience in all areas relating to superannuation and can assist in establishing a superannuation fund that will effectively allow you to reach your financial retirement goals.

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A trust provides a valuable way of protecting the assets you have accumulated for the benefit of yourself and others.  A trust can also be an effective structure for running your business.

We have extensive experience with trusts and are able to offer specialist advice on establishment and compliance, ensuring that all statutory requirements are met.

Wybenga & Partners are able to organise for the preparation and execution of documentation involved in Trust formation.

Our Trust administration service includes:

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Accounting Videos

 

Tax Diary

 

Tax Deductions by Job

Chris Wybenga

Chris Wybenga

B.Bus, CA

Chris is the Managing Director of the Firm who established the practice in August 1994 and has been responsible for its growth and development since that time.

Chris has over 40-years experience in the Chartered Accountancy profession, predominantly spent in small to medium sized firms, advising small and medium sized businesses and individuals in areas such as taxation and accounting as well as business restructuring and superannuation advice.

Chris remains active in the development of young accountants through mentoring cadets at the Firm.

  • 1980 – Commenced employment and part time university studies
  • 1985 – Graduated Bachelor of Business from University of Technology, Sydney
  • 1986 – Admitted as an Associate Member of the Institute of Chartered Accountants Australia & New Zealand
  • 1994 – Established Wybenga & Partners

Dianne Bechara

B.Bus, CA

Dianne is responsible for the day-to-day operations and administration of the practice.

Dianne has over 30-years Chartered Accountancy experience and has significant expertise in providing advice and solutions to high-net-worth individuals and their associated entities. Dianne also has considerable knowledge in the areas of taxation, business services, superannuation, and compliance.

Dianne is active in promoting gender equality in the industry through various programs and mentoring opportunities. Dianne is also committed to the development of young accountants and donates considerable time to sharing her expertise.

  • 1992 – Graduated Bachelor of Business from University of Technology, Sydney
  • 1993 – Commenced employment in acounting profession
  • 1996 – Commenced career with Wybenga & Partners
  • 1997 – Admitted as an Associate Member of the Institute of Chartered Accountants Australia & New Zealand
  • 2002 – Appointed as Director of Wybenga & Partners

Roger Potter

B.Bus, CA

Roger has over 40-years in the Chartered Accountancy profession and significant expertise in providing advice and solutions to small and medium sized businesses and high-net-worth individuals. He also has extensive experience in the areas of Self-Managed Superannuation Funds and retirement strategies.

  • 1985 – Commenced employment and part time university studies
  • 1990 – Graduated Bachelor of Business from University of Technology, Sydney
  • 1992 – Admitted as an Associate Member of the Institute of Chartered Accountants Australia & New Zealand
  • 1998 – Commenced career with Wybenga & Partners
  • 2002 – Appointed as Director of Wybenga & Partners

Tess Uncle

B.Sc, M.Com, CA

Tess has been working in Chartered Accounting Firms since 2021 and in this time has had a broad range of experience in superannuation, taxation, business services and financial strategy.

Since 2016, Tess has turned her attention to Financial Planning, earning a Diploma of Financial Planning in 2015 and leading the financial division of Wybenga Group as a Director of Wybenga Financial.

Tess’s mission is to bring the ethics and integrity of her Chartered Accounting background to the area of wealth management.

As a woman in a male dominated field, Tess is active in promoting gender equality in the industry through various programs and mentoring opportunities.

Using her depth of knowledge and experience in tax and accounting Tess is able to demonstrate a level of competence that is unique in the Financial Planning sector.

  • 2001 – Commenced employment with Wybenga & Partners and part-time accountancy studies
  • 2004 – Graduated Masters of Commerce from the University of New South Wales
  • 2005 – Admitted as an Associate Member of the Institute of Chartered Accountants Australia & New Zealand
  • 2007 – Promoted to Manager at Wybenga & Partners
  • 2012 – Appointed as Associate Director
  • 2015 – Awarded a Diploma in Financial Planning
  • 2016 – Appointed as Director of Wybenga & Partners Pty Ltd, Wybenga Group Pty Limited and Wybenga Financial Pty Ltd

Schedule a Meeting with Tess


Adam Roberts

B.Bus, B.Sc, CA

Adam has over 18-years experience in Chartered Firms and in this time has had a broad range of experience in superannuation, taxation, and business services. In particular, Adam has had significant experience in MYOB and assisting clients with periodic management reporting.

Adam is responsible for the implementation of technology in the Firm and sourcing new areas of innovation and efficiency.

Adam is active in the development of young accountants and donates considerable time to sharing his expertise.

  • 2005 – Commenced employment with Wybenga & Partners and part-time Accountancy Studies
  • 2005 – Graduated Bachelor of Science from the University of Western Sydney
  • 2007 – Graduated Bachelor of Business from the University of Western Sydney
  • 2010 – Admitted as an Associate Member of the Institute of Chartered Accountants Australia & New Zealand
  • 2010 – Promoted to Manager at Wybenga & Partners
  • 2012 – Appointed as Associate Director
  • 2016 – Appointed as Director of Wybenga & Partners

Schedule a Meeting with Adam


Hussein Oubani

B.Bus, CA

Hussein brings over 20 years of experience working in Chartered Accounting Firms, during which he has gained extensive expertise in taxation and business services. He provides advice on various tax issues, including capital gains tax, fringe benefits tax, goods and services tax, and Australia’s tax treaties.

Hussein is dedicated to fostering the growth of young accountants and generously devotes a significant amount of time to sharing his knowledge and expertise.

  • 2008 – Commenced employment with Wybenga & Partners and part-time
    Accountancy Studies
  • 2010 – Graduated Bachelor of Business from the University of Western Sydney
  • 2012 – Admitted as an Associate Member of the Institute of Chartered Accountants
    Australia & New Zealand
  • 2024 – Appointed as Director of Wybenga & Partners

Accounting Cadetships

Build your career with expert guidance from our accounting cadetships program, based in Sydney NSW.

Wybenga & Partners offer accounting cadetships at our location in the CBD of Sydney NSW. You’ll receive expert guidance as you work in the industry.

  • Industry experts guiding you
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  • Modern work environment
  • Training and ongoing support
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Call (02) 9300 3000

or send your enquiry now

    Each year we offer several school leavers or undergraduates the opportunity of beginning their career with us via an Accounting Cadetship. If you are interested in pursuing a career in accounting please read the information below. Our accounting cadetships could be perfect for you!

    What is an Accounting Cadetship?

    An Accounting Cadetship enables you to commence your career whilst attaining the necessary university qualifications by studying part-time.

    How Does It Work?

    Generally, our cadets complete a Bachelor of Commerce (BCom) or Bachelor of Business (BBus) degree at the University of New South Wales, the University of Technology Sydney, Macquarie University, or the University of Western Sydney.

    The firm provides 3 hours paid study leave per week to attend University. This can either be taken at the one time or broken between days depending on the individual’s requirements. In addition, the Firm provides paid study leave for both mid-semester and end-of-year exams.

    We take the work life balance very seriously at Wybenga & Partners and our cadets are encouraged to have a fulfilling life outside the office. A typical day will have you arriving at the office at around 8.30am with most days concluding at 5.30pm.

    What Are the Benefits of Accounting Cadetships with Wybenga and Partners?

    Our cadets benefit from the following:

    • Career path – on completion of their degree our cadets have significant practical experience which will assist them in advancing their careers.
    • Work helps your studies – by working full-time our cadets are able to apply their practical knowledge in the university subjects.
    • Camaraderie with other cadets – the Firm has a number of cadets at various stages of their career.
    • Mentoring – cadets are paired with a senior staff member who oversees their progress and training both at work and with their studies.
    • Communication and feedback – the Firm has an open door policy which enables all cadets to interact with all members of staff including Directors.
    • Culture – the Firm promotes a friendly social culture with a number of functions throughout the year.
    • Modern environment – including ‘socialising’ areas such as pool table and break out area.
    • Training – ongoing support and technical training. We also provide internal and external training on a monthly basis.
    • Remuneration – working full-time provides a market salary and independence with salaries being reviewed every 6-months.
    • Professional registered tax agents – Wybenga & Partners are registered tax agents with the Tax Practitioners Board. We use our years of experience and professionalism to provide the best advice and education to you, helping you build your career effectively.

    What Happens When I Complete My Degree?

    The completion of your degree is the first step of what we hope to be a long and successful career with us. The next step is the commencement of your CA Program with the Institute of Chartered Accountants Australia and New Zealand whilst at the same time continuing your employment with us.

    A number of cadets have progressed to Seniors, Managers, and Directors within the firm.

    Who Should Apply?

    Current Year 12 students or first/second year University Students who:

    • want to commence their career in accountancy;
    • are due to commence or are currently completing a part-time business or commerce degree at university with an accounting major;
    • want to gain valuable hands-on experience while completing their qualifications;
    • are looking for a friendly working environment;
    • are team players who display initiative;
    • have a commitment to self-development;
    • possess excellent personal presentation and communication skills; and
    • are motivated and mature minded.

    How Do I Apply for an Accounting Cadetship?

    To apply for a Cadetship position at Wybenga & Partners send us your details. Please also include in your covering letter why you wish to do a cadetship, include relevant qualities you possess, main interests / achievements, and any previous employment.

    Interested candidates should initially forward a resume/covering letter of no more than 3-pages. Please provide full details of contact information (telephone or e-mail).

    What If I Have More Questions?

    For further information about our Cadetship program, please send your enquiry to .

    Skilled Accountants

    Wybenga & Partners offers a stimulating work environment giving you the opportunity to develop your future success.

    Wybenga & Partners recognises and promotes that there is more to life than work. We know that your needs change and we provide support to balance your work, academic and lifestyle pursuits.

    We welcome enquires from trained accountants regarding a career with Wybenga & Partners. Please email us your details to .